FAQs

For all your DCT related questions. Still have questions? Contact us via dct@rabobank.com

How to stop my participation in the Acorn Program?

Any program participant (farmer) can withdraw their consent for data sharing at any time. To do so, please follow these instructions:

  1. Contact your local partner

  2. Ask your local party to send an email to their account manager that includes:

  • Your farmer ID (findable in the Local Partner Portal )

  • Your address

  • Your birth year

  • If you have them, phone and email

  • Written confirmation telling us that you want to withdraw consent

Still have questions? Contact us via dct@rabobank.com

Which phones are compatible with DCT?

How can I report a lost phone?

How to use other Collection Tool Apps

How to increase GPS accuracy?

How to report a bug?

I can’t save my plot after tracking, because the name is too long. What should I do? (Temporary workaround)

Why is it allowed to submit overlapping plots?

Searching for a village or province in the farmer table doesn't show all farmers?


Any program participant (farmer) can withdraw their consent for data sharing at any time. To do so, please follow these instructions:

  1. Contact your local partner

  2. Ask your local party to send an email to their account manager that includes:

  • Your farmer ID (findable in the Local Partner Portal )

  • Your address

  • Your birth year

  • If you have them, phone and email

  • Written confirmation telling us that you want to withdraw consent

Still have questions? Contact us via dct@rabobank.com

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